Maintenance Contract

Cover yourself against unnecessary delays and downtime with a Superior Office Machines' unique Maintenance Contract.

An individual contract covers each printer for call out charges, labour and parts for a 12 months plus priority callouts and discount rates available for multiple machine contracts.

Included:
• All call-outs - No hidden costs
• All labour - No time related additional costs
• All spare parts - Only genuine parts are fitted to maintain reliability
• All preventative maintenance - Regular servicing reduces downtime
• Target response time 4 hours - Quick response means no backlog of work
• Qualified technicians - Experienced technicians reduce downtime
• First time fix ratio 98% - Low recall rates maximise up-time
• Local technicians - Maintains response time, keeps continuity
• Customer training programme - For the life of the equipment we will offer you a full
• Training programme - to maintain efficiency and save you time
• Dedicated parts stock in car - 98% of the time we can fix on first visit reducing downtime
• National spares distribution - Minimising technician request time, reducing fix time, shortening delays
• First contact fault finding - Can eliminate basic calls, saving time

Maintenance Contract Packages:

GOLD
Price: $TBA
• All parts
• All labour
• All consumables
• 1 scheduled maintenance check every 3 months
• No callout fee

SILVER
Price: $TBA
• All labour
• 1 scheduled maintenance check every 3 months
• No callout fee

BRONZE
Price: $TBA
• 1 scheduled maintenance check every 3 months
• No callout fee